Returns & Exchanges

At Loop, we stand by the quality of our tech and offer a 30-day hassle-free return window for all electronics in original condition. Whether it is a performance issue or a change of heart, we are committed to making your return process as seamless as your purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Device

  Affix the prepaid label to your package and drop it off at any authorized carrier location; we will track the shipment back to our diagnostic center.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund back to the original payment method within 3 to 5 business days.