Frequently Asked Questions

Everything you need to know about your Loop tech experience.

What is the standard shipping time for electronics?

We offer express shipping on all orders. Domestic delivery typically takes 2-4 business days, while international shipping can take 7-10 business days depending on your location.

Do your products come with a manufacturer warranty?

Yes, all electronics sold on Loop come with a standard 12-month manufacturer warranty that covers hardware defects and technical malfunctions.

What is your return policy for opened devices?

We offer a 30-day return window. If the device has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.

Are the devices sold on Loop brand new or refurbished?

Loop exclusively sells brand new, factory-sealed electronics unless explicitly labeled as 'Certified Refurbished' in the product title.

How can I track my order after purchase?

Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm for eligible purchases.